Privacy Policy — HayatMed Clinic Sağlık Tesisleri Anonim Şirketi
Effective date: January 16, 2026
HayatMed Clinic Sağlık Tesisleri Anonim Şirketi (“HayatMed”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal data collected through our website and related communication channels.
1) Data Controller (Who We Are)
HayatMed Clinic Sağlık Tesisleri Anonim Şirketi
Address: Nisbetiye Mah. Gazi Güçnar Sk. Uygur Apartmanı, Beşiktaş / İstanbul, Türkiye
Telephone: +90 542 630 57 51
Email: info@hayatmed.com
Role clarification: HayatMed is a medical clinic and healthcare provider. We do not operate as a tourism agency. Any non-clinical logistical support offered (for example, general guidance on travel timing or suggested accommodation options) is for administrative convenience only and does not replace medical care, clinical decision-making, or physician responsibility.
2) Scope
This Privacy Policy applies to personal data collected through:
- Our website (including forms, chat features if enabled, and analytics)
- Email, phone calls, WhatsApp, and messages initiated by you
- Consultation and appointment requests
- Pre-treatment and post-treatment communications related to your care
It does not apply to third-party websites you may access via external links.
3) Personal Data We May Collect
Depending on how you interact with us, we may collect:
A) Website and device data (technical data)
- IP address, browser type, device type, operating system, and language settings
- Referral source, pages viewed, timestamps, and usage patterns
- Approximate location inferred from IP (country/city level)
B) Contact data
- Full name, email address, phone number, country of residence
- Your inquiry details and communication preferences
C) Health and treatment-related data (sensitive/special category)
Only when you voluntarily provide it or when needed for medical evaluation and care:
- Medical history, current medications, allergies, and previous surgeries
- Photos you share for preliminary assessment (where applicable)
- Consultation details relevant to your care pathway
D) Appointment and service data
- Appointment scheduling details and communications
- Follow-up information you provide related to your recovery or concerns
E) Cookies and marketing identifiers
- Cookie identifiers and related advertising/analytics data (see Cookies section)
4) Why We Use Your Data (Purposes)
We use personal data to:
- Respond to inquiries and provide requested information
- Arrange consultations and appointments
- Conduct preliminary assessments based on the information you provide
- Provide medical services and coordinate your care
- Provide post-treatment support communications related to your care
- Improve website security, performance, and user experience
- Measure marketing effectiveness and run advertising/remarketing where enabled and permitted
- Comply with legal and regulatory obligations
5) Legal Bases for Processing
We process personal data based on one or more legal grounds, depending on context:
- Your consent (for example, for non-essential cookies or when you submit a form)
- Necessity to take steps at your request before providing services and/or to perform services
- Legitimate interests (for example, website security and service improvement), balanced against your rights
- Compliance with legal obligations
For health- or sensitive-data, we process it only when you provide it for medical evaluation/care, and only when permitted under applicable data protection requirements. (kvkk.gov.tr)
6) Sharing and Disclosure
We do not sell your personal data.
We may share data when necessary with:
- Authorised clinic staff and medical professionals involved in your care.
- Service providers that support our operations (hosting, IT, CRM/contact systems, analytics, communications) under confidentiality and data protection obligations
- Payment, accounting, and administrative providers, where applicable
- Regulatory or law enforcement authorities, when required by law
Where we use processors, we aim to apply appropriate contractual safeguards. (GDPR)
7) International Transfers
If your personal data is processed or stored outside Türkiye (for example, by certain cloud or analytics providers), we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable law.
8) Data Retention
We retain personal data only as long as necessary for the purposes described above, including:
- Managing inquiries and appointment requests
- Delivering services and care coordination
- Meeting legal, regulatory, and record-keeping obligations
When no longer needed, we delete, anonymise, or securely dispose of data.
9) Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing (including certain marketing activities)
- Withdraw consent where processing is based on consent (without affecting prior lawful processing)
These rights and disclosure expectations are broadly reflected in GDPR- and KVKK-aligned notice standards. (ICO)
To exercise rights, contact us using the details in the Contact section. We may request verification of identity.
Cookies are small text files stored on your device that help websites function and help us understand how the site is used.
We may use:
- Essential cookies (security and core functionality)
- Analytics cookies (to measure and improve website performance)
- Marketing cookies (to measure campaigns and display relevant advertising, where enabled)
Remarketing / Google Ads: We may use Google Ads features such as remarketing to advertise on third-party websites (including Google) to people who previously visited our site. Third-party vendors (including Google) may use cookies and/or device identifiers to serve ads based on past visits. (Google Help)
You can manage cookie preferences through your browser settings and available consent controls. You can also manage Google advertising personalisation through Google’s ad settings. (Google Help)
11) Security
We implement reasonable technical and organisational measures to protect personal data. However, no method of internet transmission or electronic storage is completely secure; therefore, we cannot guarantee absolute security. KVKK also emphasises the controller’s obligations regarding appropriate safeguards. (kvkk.gov.tr)
12) External Links
Our website may contain links to external sites not operated by us. We do not control those sites and are not responsible for their content or privacy practices.
13) Contact
If you have questions or requests related to this Privacy Policy, contact:
Email: info@hayatmed.com
Telephone: +90 542 630 57 51
Address: Nisbetiye Mah. Gazi Güçnar Sk. Uygur Apartmanı, Beşiktaş / İstanbul, Türkiye
14) Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted. Continued use of the website after updates indicates acceptance of the revised policy.
Website Terms and Conditions — HayatMed Clinic Sağlık Tesisleri Anonim Şirketi
Effective date: January 16, 2026
These Terms and Conditions govern your use of the HayatMed website. By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.
1) About HayatMed
HayatMed Clinic Sağlık Tesisleri Anonim Şirketi, a healthcare provider, operates this website. The website provides general information about our clinic, services, and how to contact us for consultation.
2) Medical Information Disclaimer
Information on this website is provided for general informational purposes only and does not constitute medical advice. Using this website does not create a doctor–patient relationship. Treatment decisions should be made only after consultation with qualified healthcare professionals.
If you believe you are experiencing a medical emergency, seek immediate local emergency care.
3) Clinical Responsibility, Side Effects, and Complications (Not a Tourism Agency)
HayatMed Clinic provides medical care through licensed healthcare professionals. All medical procedures can involve risks, side effects, and complications, and outcomes vary between individuals.
Our responsibility as a clinic includes:
- Reviewing suitability based on medical evaluation and clinical findings
- Providing informed consent discussions addressing material risks, limitations, and expected recovery
- Providing pre-treatment and post-treatment instructions
- Offering post-treatment support channels for patient questions and concerns
- Clinically triaging reported symptoms and advising on appropriate next steps, including escalation for urgent assessment when indicated.
This does not mean guaranteeing outcomes. It means providing care, guidance, and appropriate medical support consistent with professional standards.
4) Consultations, Quotes, and Treatment Plans
Any information, preliminary assessments, or estimates provided via the website, email, or messaging are:
- Preliminary and non-binding
- Based on the information you provide
- Subject to change after clinical assessment, examination, imaging, lab work, and surgical planning
Final treatment plans and any pricing are confirmed after clinical review and an agreed scope of care.
5) User Submissions (Forms, Messages, Photos)
If you submit information (including photos), you confirm you have the right to share it and understand it may be used to respond to your request and support medical evaluation, as described in the Privacy Policy.
We use cookies and similar technologies as described in the Privacy Policy. You can manage cookies in your browser settings and through available consent controls.
7) Intellectual Property
Unless otherwise stated, all website content (text, graphics, logos, and media) is owned by or licensed to HayatMed Clinic Sağlık Tesisleri Anonim Şirketi and protected by applicable laws.
You may view or print pages for personal, non-commercial use. You must not reproduce, republish, sell, rent, sublicense, or redistribute website materials without prior written permission.
8) User-Generated Content (If Enabled)
If any areas of the website allow comments or user posts:
- You are responsible for what you submit
- You must not submit unlawful, harmful, misleading, defamatory, or privacy-infringing content
- We may remove content that violates these Terms or applicable law
9) Third-Party Links
Third-party links may be provided for convenience. We do not control or endorse third-party sites and are not responsible for their content or practices.
10) Limitation of Liability
To the maximum extent permitted by applicable law:
- We are not liable for reliance on general website content as medical advice
- We are not liable for interruptions, technical errors, or third-party link issues
Nothing in these Terms limits liability that cannot be limited under applicable law.
11) Changes to the Website and Terms
We may update the website and these Terms at any time. Updates take effect when posted. Continued use indicates acceptance.
12) Governing Law and Jurisdiction
The laws of the Republic of Türkiye govern these Terms. Disputes shall be subject to the competent courts and enforcement offices in İstanbul, unless mandatory rules provide otherwise.
13) Contact
HayatMed Clinic Sağlık Tesisleri Anonim Şirketi
Address: Nisbetiye Mah. Gazi Güçnar Sk. Uygur Apartmanı, Beşiktaş / İstanbul, Türkiye
Telephone: +90 542 630 57 51
Email: info@hayatmed.com